Payment and Refund Policy
Last updated: 17 September 2026
Scope of the Policy and Services Covered
This Payment and Refund Policy applies to all transactions conducted through presslytenu for professional media feed services including video operation, live signal management, content distribution, camera work and the creation of high quality feeds for news programmes and television broadcasting. It covers bookings for courses, training sessions, live event support and related digital or in person services provided to customers in the United Kingdom. The policy explains how payments are processed and under what circumstances refunds may be issued. It does not apply to third party services accessed through external links.
Prices, Currencies, Taxes and Additional Charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. Additional charges may apply for custom configurations, extended service hours, travel expenses for on site camera work or premium content distribution packages. Customers receive a full breakdown before confirming any booking. Currency conversion fees charged by the customer payment provider remain the responsibility of the purchaser.
Accepted Payment Methods, Authorisation and Security
Payments are accepted via major credit and debit cards, bank transfers and approved digital wallets. Each transaction requires authorisation from the card issuer or bank. presslytenu employs secure payment gateways that comply with UK data protection standards to safeguard card details. No payment information is stored on our servers after processing. Authorisation holds may appear on statements until the transaction completes.
Order Confirmation and Contract Formation
A contract forms only after presslytenu sends written confirmation following receipt of full payment or a valid purchase order. Booking requests alone do not create a binding agreement. Customers receive an email detailing the service scope, date, duration and total cost. Any changes to the confirmed booking require mutual written consent and may incur additional fees.
Cancellation Rights and Applicable Periods
Under the Consumer Contracts Regulations customers have a 14 day cooling off period for distance contracts. For services commencing within this period the right to cancel ends once performance begins with customer consent. Cancellations outside this window are subject to the terms below. Notice must be provided in writing to [email protected].
Refund Eligibility, Exclusions and Non Refundable Items
Refunds are available for cancellations made at least 30 days before the scheduled service. Deposits for custom camera setups and live signal testing are non refundable. Digital course materials downloaded or accessed are excluded once delivery has occurred. Promotional offers and gift vouchers carry no cash value and are non refundable except where required by law.
Step by Step Procedure to Request a Refund
To request a refund customers must email [email protected] with their booking reference, date of service, reason for cancellation and bank details for repayment. Supporting documentation such as proof of payment should be attached. Requests received outside business hours are processed on the next working day.
Inspection, Approval, Rejection and Notification
Each refund request undergoes review within five working days. presslytenu assesses eligibility against this policy and UK consumer law. Approval or rejection is communicated by email together with reasons if declined. Customers may appeal once by providing further evidence within seven days of notification.
Refund Method, Processing Time and Receipt of Funds
Approved refunds are returned to the original payment method. Processing takes up to ten working days after approval. Bank transfers may require an additional three to five days depending on the receiving institution. Customers receive confirmation once the refund has been issued.
Special Rules for Digital Content, Subscriptions and Services
Digital training modules and recorded feeds are non refundable after access is granted. Subscription renewals for ongoing signal monitoring services may be cancelled with 30 days notice. No partial refunds apply for unused portions of annual subscriptions. Promotional trial periods end automatically unless cancelled before expiry.
Failed Payments, Duplicate Charges, Chargebacks and Fraud
Failed payments result in automatic booking suspension until resolved. Duplicate charges are investigated and credited within seven days upon verification. Chargebacks trigger an internal review and may lead to service suspension. Suspected fraudulent activity is reported to the relevant authorities while protecting customer data under UK GDPR and the Data Protection Act 2018.
Mandatory Consumer Rights
Nothing in this policy affects statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations or UK GDPR. Customers retain the right to remedies for services not performed with reasonable care and skill. Disputes may be referred to the courts of England and Wales or alternative dispute resolution schemes where applicable.
Contact Route, Policy Changes and Last Updated Date
Enquiries regarding this policy should be directed to [email protected] or by post to Unit 42, Metropolitan Park, Halifax Road, Greenford, London, UB6 8XU, United Kingdom. Telephone support is available on 020 3411 9981. presslytenu reserves the right to update this policy. Changes take effect upon publication on the website. Continued use of services after updates constitutes acceptance of the revised terms.